Man With A Van Balham Terms and Conditions

These terms and conditions govern the provision of domestic and commercial removal services, furniture transport, collection, delivery, and related logistics supplied by Man With A Van Balham (“we”, “us”, “our”). By making a booking, confirming a quote, or allowing our team to begin work, the customer (“you”, “your”) agrees to be bound by these terms. Please read them carefully before using our man and van service, as they set out important rights and responsibilities relating to the booking process, payment, cancellations, liability, waste handling, and the law that applies to the service.

These terms are intended to be clear and fair. They are drafted for UK service use and should be read together with any written quotation, booking confirmation, inventory list, or job notes agreed before the service begins. If any part of these terms conflicts with a specific written agreement accepted by both parties, the written agreement will take priority to the extent of that conflict. Nothing in these terms is intended to limit your statutory rights under applicable consumer legislation.

Our services may include loading, transporting, unloading, and related handling of goods, but they do not automatically include packing, dismantling, reassembly, specialist lifting, disposal of prohibited items, or access arrangements unless these have been expressly agreed in advance. The exact scope of work for your van removal service will be based on the information you provide at the time of enquiry and booking. You are responsible for ensuring that all job details are accurate, complete, and kept up to date.

1. Booking Process

To arrange a booking, you must provide accurate information about the items to be moved, collection and delivery addresses, dates, access conditions, parking availability, stair access, lift availability, and any special handling requirements. A quote may be based on the details you provide, and any change to those details may affect the price, timing, vehicle size, or staffing required for the job. We reserve the right to revise a quotation where the actual service differs from the information originally supplied.

A booking is only confirmed when we have accepted your request and, where required, received any deposit or upfront payment requested in the quotation or booking confirmation. A quoted time is generally an estimated arrival or collection slot rather than a guaranteed exact time, unless we expressly confirm otherwise in writing. Delays may occur due to traffic, weather, access issues, previous job overruns, or circumstances beyond our reasonable control, and we will use reasonable efforts to keep you informed.

You must ensure that someone authorised to agree the work is present at the start and end of the service, unless alternative arrangements have been agreed in advance. If no one is present when we arrive and access cannot be obtained, the booking may be treated as a failed attendance and charges may still apply. Where the job involves multiple stops or shared loads, you must confirm the sequence of collection and delivery before the service begins so that the move can be completed efficiently and safely.

2. Prices and Payment

Prices may be quoted as a fixed amount, hourly rate, or a combination of both, depending on the nature of the job. Any quote is based on the information available at the time and may exclude additional services such as waiting time, extra labour, parking charges, congestion or toll charges, ferry costs, specialist handling, storage, or waste disposal fees unless stated otherwise. If extra charges arise, we will explain the reason for them where practical and apply them in a reasonable manner.

Payment terms will be stated in the booking confirmation or invoice. We may require a deposit to secure the date, and the balance may be payable before, during, or immediately after completion of the service, depending on the agreed arrangement. Unless otherwise agreed, payment must be made in full without deduction or set-off. Late or failed payment may result in suspension of future services, recovery action, and reasonable costs incurred in obtaining payment.

Where a booking is made for business purposes, you confirm that you have authority to commit the relevant organisation to payment. For consumer bookings, statutory protections continue to apply. If an invoice is disputed, you must notify us promptly with clear reasons so that we can review the matter. Disputed amounts should not delay payment of any undisputed portion of the invoice.

3. Cancellations and Amendments

You may request to cancel or amend a booking by contacting us as soon as possible. We will try to accommodate reasonable changes to date, time, or service details, but amendments are subject to availability and may affect pricing. If a revised booking requires different vehicle capacity, additional labour, or extended time, an updated quotation may be issued before work continues.

If you cancel a confirmed booking, cancellation charges may apply depending on how much notice you give and whether any costs have already been incurred, including reserved labour, vehicle allocation, route planning, or non-refundable third-party charges. The closer the cancellation is to the scheduled time, the more likely it is that charges will apply. Any deposit paid may be retained in full or in part to reflect reasonable losses arising from cancellation, subject to applicable law.

We may cancel or reschedule a booking where necessary due to safety concerns, vehicle breakdown, severe weather, staff unavailability, unlawful or dangerous access conditions, or if you fail to provide the information needed to complete the job safely and lawfully. If we cancel for reasons within our control, we will seek to offer an alternative date or, where appropriate, refund any prepayment for services not provided. We are not liable for indirect costs caused by a lawful cancellation beyond the limits stated in these terms.

4. Customer Responsibilities

You are responsible for ensuring that all items are properly packed, secured, and suitable for transport unless we have agreed to pack or protect them as part of the service. Fragile goods, antiques, artwork, electronics, glass, plants, and sentimental items should be clearly identified in advance. We may refuse to transport items that are unsafe, unlawful, improperly packaged, excessively heavy, or likely to cause damage to property, the vehicle, or other goods.

You must obtain all required permissions for parking, loading, access, entry, building use, lift use, and any other arrangements necessary to complete the job. If access is restricted or parking is unavailable, you accept responsibility for any resulting delays, additional labour, or extra costs. You must also ensure that items do not include prohibited, dangerous, stolen, or illegal goods. We may refuse to move any item we reasonably believe is unsafe or unlawful to transport.

If our team is asked to disassemble or reassemble furniture, remove doors, or carry items through tight access, this will be done only where reasonably practicable and at your risk, unless damage is caused by our negligence. You should tell us in advance about any staircases, narrow doorways, fragile flooring, or other constraints. Failure to disclose relevant information may result in delays, extra charges, or an inability to complete the service as originally planned.

5. Liability and Damage

We will exercise reasonable care and skill in carrying out our services. However, our liability is limited to losses or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We are not responsible for pre-existing defects, ordinary wear and tear, hidden flaws, or damage caused by items that were not suitably packed, labelled, or prepared for transport.

We are not liable for loss of earnings, loss of profit, missed appointments, emotional distress, indirect or consequential loss, or any costs arising from delays beyond our reasonable control, except where such exclusion is not permitted by law. If we are responsible for damage to your property or goods, our liability may be limited to the reasonable repair or replacement cost of the affected item, taking into account age, condition, and depreciation where appropriate.

Any claim for damage, shortage, or loss should be reported as soon as reasonably possible and, in any event, within a reasonable period after completion of the service. You should provide photographs, item descriptions, and any other information reasonably needed to investigate the claim. We may inspect the damaged item or arrange for its collection if necessary. Failure to notify us promptly may affect our ability to assess and resolve the matter fairly.

6. Waste, Recycling, and Disposal Regulations

Where our services include removal of unwanted items, clearance support, or transportation of waste for disposal, all handling will be carried out in accordance with applicable UK waste regulations. You agree not to include hazardous waste, asbestos, clinical waste, chemicals, oils, gas cylinders, batteries, solvents, paint, tyres, or any other controlled substances unless we have expressly agreed in writing and are legally permitted to transport them. Certain items require specialist licensing or disposal arrangements, which may not be included in a standard service.

You are responsible for telling us what items are to be disposed of and for confirming that they belong to you or that you have authority to arrange their removal. We may ask for additional information about the contents of a waste load to ensure lawful handling and correct disposal. If items are misdescribed, mixed with prohibited waste, or found to contain dangerous materials, we may stop the job, charge additional fees, and refuse further handling.

Where applicable, waste transfer documentation, evidence of disposal, or other compliance records may be completed to satisfy legal obligations. You agree to cooperate with any reasonable requests needed to comply with environmental and waste management requirements. We reserve the right to refuse any load that would expose us to regulatory risk or breach of licensing conditions. The customer remains responsible for ensuring that any waste handed over for removal is lawfully presented and accurately described.

7. Delays, Force Majeure, and Operational Limits

We are not liable for failure to perform, or delay in performing, any part of the service where the failure or delay is caused by events outside our reasonable control. These may include severe weather, road closures, traffic incidents, accidents, strikes, emergency restrictions, public disturbances, acts of government, or unanticipated vehicle faults. In such cases, we will use reasonable efforts to resume or rearrange the service as soon as reasonably practicable.

Our team may suspend work if continuing would create an unreasonable risk to health, safety, property, or the vehicle. This includes situations where access is unsafe, items are unstable, weight limits are exceeded, or circumstances at the premises differ materially from those disclosed at booking. If the service is paused or abandoned due to unsafe conditions created by the customer or by third parties under the customer’s control, additional charges may apply.

We are entitled to rely on the instructions given by the customer or any authorised representative present at the job. If conflicting instructions are given, we may pause the work until the issue is resolved. We are not responsible for legal or contractual disputes between landlords, tenants, agents, owners, or other third parties concerning the goods moved or the premises used for access.

8. General Terms

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any failure by us to enforce a provision immediately does not waive our right to enforce it later. These terms constitute the entire agreement between the parties in relation to the service, subject to any written quotation or booking confirmation.

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service. The version applicable to your booking will usually be the version in force at the time your booking is confirmed. No third party has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

If you are making a booking on behalf of another person, you confirm that you have their authority to do so and that they will comply with these terms. You also agree to provide any relevant information to the person responsible for the goods or premises. Our Balham man and van service is provided on the understanding that the customer has read and accepted the obligations set out above.

9. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes and claims, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any dispute arises, both parties should first try to resolve it in good faith and by reference to the booking details, invoices, and any supporting evidence.

By using our Balham removal service, you confirm that you understand these terms and conditions and agree that they apply to the service provided. They are designed to protect both the customer and the provider by setting clear expectations for booking, payment, cancellations, liability, and legal compliance. If you do not agree with these terms, you should not proceed with the booking or permit the service to begin.