Man With a Van Balham Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Balham provides man and van, removal, and related services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, business, or organisation requesting or receiving services from Man With a Van Balham.

Services means any man and van, removal, transport, loading, unloading, packing, furniture assembly, or related services provided by Man With a Van Balham.

Goods means any items, belongings, furniture, equipment, boxes, or other property that the Customer requests Man With a Van Balham to move, handle, or transport.

Job means the specific booking, order, or instruction accepted by Man With a Van Balham for provision of Services on a specified date and time.

2. Scope of Services

Man With a Van Balham provides man and van and removal services for domestic and commercial customers within the UK. Services may include collection, loading, transport, unloading, and placement of Goods, as well as additional services agreed in advance, such as packing or furniture assembly.

The exact scope of each Job will be set out in the quotation or booking confirmation. Man With a Van Balham is not responsible for tasks or services that have not been expressly agreed and confirmed in writing prior to the Job.

3. Booking Process

All bookings are subject to availability and acceptance by Man With a Van Balham. A booking is not confirmed until it has been expressly accepted by us and you have received a confirmation setting out the agreed date, time, vehicle allocation, and estimated charges.

When making a booking, you must provide accurate and complete information, including but not limited to:

Full collection and delivery addresses, including any access restrictions, floor levels, lift availability, or parking limitations.

A clear and honest description of the Goods to be moved, including size, quantity, and any unusually heavy, fragile, or valuable items.

Any special handling requirements or risks associated with the Goods.

Any time restrictions, building management requirements, or access codes relevant to the Job.

Man With a Van Balham reserves the right to amend the quoted price or cancel the Job if the information provided is inaccurate, incomplete, or misleading, or if site conditions differ materially from those described at the time of booking.

4. Quotations and Pricing

Quotations are usually based on an hourly rate or a fixed price as indicated at the time of booking. Quotations are given in good faith based on the information supplied by you and are valid for a limited period as specified in the quotation.

Man With a Van Balham may adjust the final price if:

The Job takes longer than estimated due to circumstances beyond our control, such as delays caused by the Customer, building access issues, or traffic conditions.

Additional Goods, services, or stops are requested that were not included in the original quotation.

Access is significantly more difficult than described, such as unexpected stairs, long carrying distances, or parking restrictions.

Any additional charges will be explained as soon as reasonably practicable. All prices are stated exclusive of any applicable taxes unless otherwise indicated.

5. Payments and Charges

Payment terms will be communicated to you at the time of booking. Man With a Van Balham may require a deposit to secure the booking, with the balance payable on completion of the Job or as otherwise agreed in advance.

Payment methods will be specified with your booking confirmation. You are responsible for ensuring that full payment is made promptly in accordance with the agreed terms. Failure to make payment when due may result in suspension of Services, retention of Goods until payment is received in full, and additional charges for waiting time or storage.

Where payment is made by a third party on behalf of the Customer, the Customer remains primarily responsible for all charges and for compliance with these Terms and Conditions.

6. Cancellations, Postponements and Waiting Time

If you need to cancel or postpone a Job, you must notify Man With a Van Balham as soon as possible.

We reserve the right to apply cancellation or postponement charges as follows:

No charge if you cancel or reschedule with more than 48 hours notice before the agreed start time.

A reasonable charge, up to a specified percentage of the estimated Job cost, if you cancel or reschedule between 24 and 48 hours before the agreed start time.

A higher charge, which may be up to the full quoted amount, if you cancel or reschedule with less than 24 hours notice or on arrival at the collection address.

If our staff are required to wait due to delays caused by the Customer, such as lack of access, Goods not being ready, or absence of a person authorised to sign, waiting time may be chargeable at our standard hourly rate.

Man With a Van Balham may cancel or postpone a Job if forced to do so by circumstances beyond our control, including but not limited to severe weather, accidents, vehicle breakdowns, road closures, or staff illness. In such cases, our liability will be limited to rescheduling the Job or refunding any deposit paid, at our discretion. We will not be liable for any consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

You are responsible for:

Ensuring that all Goods are properly packed, secured, and ready for transport unless packing services have been explicitly agreed as part of the Job.

Removing and safely disconnecting any appliances prior to the Job unless otherwise agreed.

Securing all valuables, important documents, money, jewellery, and other high value items. These should not be included in the Goods to be moved unless expressly agreed in writing.

Providing adequate access at collection and delivery addresses, including arranging any necessary parking permits or approvals from building management, and ensuring driveways and access routes are clear.

Being present, or ensuring that a responsible representative is present, at both the collection and delivery points to direct the crew and sign documentation.

You must check that nothing has been left behind at the collection address and that all Goods have been unloaded at the delivery address. Man With a Van Balham is not responsible for checking cupboards, lofts, storage areas, or other spaces unless specifically requested and agreed.

8. Items Not Accepted for Transport

Man With a Van Balham does not accept responsibility for, and may refuse to carry, any of the following:

Perishable or living items, including plants, food, or animals.

Hazardous, flammable, explosive, or illegal items, including but not limited to fuel, chemicals, paint, gas cylinders, firearms, and controlled substances.

Cash, jewellery, precious metals, securities, or items of exceptional value, unless agreed in writing in advance.

Any Goods which it would be unlawful to transport under UK law.

If prohibited items are included without our knowledge, they are carried entirely at your risk, and you will be responsible for any loss, damage, liability, or expense we incur as a result.

9. Waste Regulations and Disposal of Unwanted Items

Man With a Van Balham operates in accordance with applicable UK waste and environmental regulations. We do not remove or dispose of waste in a manner that would breach these rules.

Where the Service includes removal of unwanted items or waste, this must be explicitly agreed at the time of booking. We will only remove waste or unwanted items to authorised facilities and in compliance with relevant legislation. Additional charges may apply for disposal services, and these will be explained in advance where possible.

You are responsible for accurately describing any items to be treated as waste, including any potential hazards. Man With a Van Balham reserves the right to refuse to remove items that, in our professional judgment, may pose a safety, environmental, or legal risk.

10. Liability and Limitations

Man With a Van Balham will exercise reasonable care and skill in providing the Services. However, our liability for loss or damage is subject to the limitations set out in this section.

We will not be liable for loss or damage to Goods arising from:

Inadequate or improper packing by the Customer where packing is not performed by us.

Normal wear and tear, scratching, scuffing, or minor dents that are reasonably expected during handling and transport of used Goods.

Inherent defects in Goods, including weak or defective construction, or pre-existing damage.

Weather conditions or atmospheric causes beyond our control.

Acts or omissions of the Customer or any person other than our staff.

Our total liability for loss of or damage to Goods in any Job, whether in contract, tort, or otherwise, will not exceed a reasonable valuation of the Goods directly affected, subject to any specific written agreement between us. You should arrange your own insurance cover if you require protection beyond our standard liability.

Man With a Van Balham will not be liable for any indirect or consequential losses, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services, even if we have been advised of the possibility of such losses.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

11. Claims and Notice of Loss or Damage

You must inspect the Goods upon delivery and notify Man With a Van Balham promptly of any loss or damage that you believe has occurred during the provision of the Services.

Any claim for loss or damage must be raised with us as soon as reasonably practicable and in any event within a reasonable period after completion of the Job. You must provide details of the loss or damage, supporting evidence where available, and reasonable access for inspection.

Failure to notify us within a reasonable time may affect our ability to investigate and may limit or extinguish any potential liability we may have.

12. Access, Parking and Road Restrictions

You are responsible for ensuring that adequate parking and access are available at both collection and delivery addresses. This includes arranging any necessary permits or permissions and informing us of any loading restrictions, narrow roads, low bridges, or similar constraints.

If parking is not available or legal at the time of the Job, our staff may refuse to proceed until suitable arrangements are made. Any fines, penalties, or charges incurred as a direct result of inadequate or incorrect instructions regarding parking or access may be charged to you.

13. Delays Beyond Our Control

Man With a Van Balham is not liable for delays or failure to perform the Services where such delay or failure is due to events beyond our reasonable control. This may include, but is not limited to, severe weather, traffic incidents, road closures, accidents, vehicle breakdowns, strikes, civil unrest, or acts of public authorities.

Where a delay occurs, we will use reasonable efforts to keep you informed and to complete the Job as soon as practicable. Any additional time required due to such delays may, at our discretion, be chargeable at the agreed hourly rate.

14. Insurance

Man With a Van Balham maintains appropriate cover for its operations in line with industry practice. However, you remain responsible for arranging any additional insurance you deem necessary for your Goods or for your business and personal circumstances.

We strongly recommend that you check any existing home, contents, or business insurance policies to ensure that your Goods are adequately covered during transit and handling.

15. Complaints

Man With a Van Balham aims to provide a professional and reliable service at all times. If you are dissatisfied with any aspect of the Services, you should raise your concerns as soon as possible so that we can attempt to resolve the issue promptly.

Complaints should include your name, the Job date, addresses involved, and a clear description of the issue. We will consider all complaints fairly and respond within a reasonable period.

16. Privacy and Data Protection

Man With a Van Balham will handle any personal information you provide in the course of the booking and delivery of Services in accordance with applicable UK data protection law. We will only use your information to manage your booking, deliver the Services, process payments, and, where permitted, to inform you of related services that may be of interest.

Your details will not be sold or unlawfully disclosed to third parties. You may request access to the personal information we hold about you and request corrections where necessary, subject to legal requirements.

17. Amendments to These Terms

Man With a Van Balham may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking.

Any material changes will be published in an updated version of these Terms and Conditions. Your continued use of our Services following any update will constitute acceptance of the revised terms where permitted by law.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

19. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

20. Entire Agreement

These Terms and Conditions, together with the details set out in your quotation and booking confirmation, constitute the entire agreement between you and Man With a Van Balham in relation to the Services. You acknowledge that you have not relied on any statement, promise, or representation not expressly set out in these documents.